Last Updated: 20/03/2025
Welcome to Spotless. By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
Spotless provides residential and commercial cleaning services as listed on our website. All services are subject to availability and may vary based on location.
2. Booking & Scheduling
- All bookings must be made via our website, phone, or email.
- We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.
- Clients must provide accurate information at the time of booking to ensure proper service delivery.
3. Pricing & Payments
- All prices are stated on the website and are subject to change without prior notice.
- Payment must be made at the time of booking or upon completion of the service, as agreed.
- We accept payments via [insert accepted methods, e.g., cash, credit card, online payment].
- Any additional work requested may result in extra charges.
4. Cancellations & Refunds
- Cancellations must be made at least 24 hours before the scheduled service time to avoid cancellation fees.
- Late cancellations or no-shows may incur a cancellation fee of [insert percentage or flat rate].
- Refunds will only be issued in cases of service failure or upon management review.
5. Access to Property
- Clients must ensure that access to the property is provided at the scheduled time.
- If we are unable to access the property, a cancellation fee may apply.
6. Health & Safety
- We reserve the right to refuse service if the environment is deemed unsafe or hazardous to our staff.
- Clients must inform us of any pets, allergies, or health-related concerns prior to the appointment.
7. Damage & Liability
- While we take the utmost care during cleaning, accidents may occur. Any damage must be reported within 24 hours.
- Our liability is limited to the cost of the damaged item or an equivalent replacement.
- We are not liable for pre-existing conditions or items not securely fastened or in poor condition.
8. Satisfaction Guarantee
- If you are not satisfied with the service, please contact us within 24 hours, and we will return to re-clean the area at no additional charge.
9. Privacy Policy
- Your personal information is kept confidential and used only to provide our services. For more information, please refer to our [Privacy Policy].
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our website and services implies acceptance of any changes.